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111 Avenue Road , Acton , London , W3 8QH, Telephone: 020 8992 9955, Fax: 020 8896 0941

Ealing CCG



   Online Services

You can apply to view your detailed medical record on-line. To apply for this facility please follow steps 1 and 2 below. If you already have on-line access to book appointments you just need to login via our website, navigate to ‘Online Account Management’ and from there ‘Manage online services’ and finally add ‘detailed coded record’

Please note that there is also the option to request your full medical record but we are not offering this feature.

Before requesting access to your medical record, we strongly recommend you read the patient information leaflet attached here


Confidentiality and Security

Information sent via systmonline is encrypted.  This means that messages sent cannot be intercepted or read by others, and only the Patient and the Practice are able to see any personal information.

The computer system is connected to systmonline NHS network, which is more secure than a normal internet connection.  The Surgery will only enable the internet access facilities if requested to do so by the Patient.

Terms and Conditions
Whilst the Surgery makes all reasonable efforts to provide the Service, it is not liable for any failure to provide the Service, in part or full, for any cause that is beyond its reasonable control.

This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to the systems or those of any party used to provide the Service.

You must keep your Personal Details secret and take all reasonable precautions to prevent the fraudulent use of your Personal Details.  If fraudulent use is suspected, contact the Surgery as soon as possible.

The surgery reserves the right to change the service from time to time and shall give appropriate notice of any material changes.  They may, where considered appropriate for patient protection, suspend, withdraw or restrict the use of the service or any part of the service.  Patients will be notified as soon as practicable if any such action is taken.  The surgery reserves the right to vary these Terms and Conditions and appropriate notice will be given of any material changes.

How To Sign Up

Step One

Go in person to the practice and speak with a receptionist, asking them to register you for systmonline you must be over 16 and  must register in person at reception with proof of identity such as a passport, driver's licence or utility bill.  You will be given a registration letter with an access code and PIN number which is unique to each patient and which you need when you first pre-register online.

Step Two

Now that you have registered your interest with a Receptionist at the Practice and have your registration letter, you can Click Here and begin to set up your account online

Simply enter your PIN, Practice Number, Access ID and NHS Number in the required fields and press Submit. You will then be asked to give some security details about yourself. Complete the information and click Submit.

Step Three

You should by now have completed STEP 1 and STEP 2.  You are now ready to start using systmonline.
Click here to begin.


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